Frequently Asked Questions
Deadline for all individual transfers is August 18th. Under no circumstances will individual transfers be permitted after the deadline. In addition, there will be no transfers during the Welcome GranFesta as the transfer deadline has passed.
You can sell or give your RBC GranFondo Whistler registration to another person for a $50 transfer fee. All transfers can be processed on line by logging in with your username and password emailed to you in your confirmation. Transfers are only complete when the transferee has completed the registration process. To transfer, follow the steps outlined below:
- To transfer your RBC GranFondo Whistler entry to another person, you need to login to the account that was created for you on www.cyclecomponentnetwork.com (a password email was sent to you from CCN during your initial registration. If you do not know your sign in details then click the forgot password link and the details will be emailed to you)
- Once logged in, you click on “My Registrations” then click the “Transactions” tab. You will see your entry and click the option “Transfer Entry”
- Enter the name and email of the new rider you wish to transfer the entry to. Then pay the transfer fee which has been set to $50 + tax and processing. Both the existing and the nominated rider will receive an email including a coupon code that will discount the registration by the amount paid by the initial rider. The email to the person receiving the transfer will also contain a link to follow to complete the registration and transfer
Click here for an informational video on how to transfer your entry.
Please note, payment for transfers and entry fees in these cases are the responsibility of the two individuals. The RBC GranFondo Whistler accepts no responsibility of loss of payment.
Team Management
The deadline for all team changes is August 18th. Under no circumstances will individual transfers be permitted after the deadline.
Riders can now manage their own teams. That includes creating a new team, changing your name, sending invites out to others to join you, and at any time, see a list of team members.
What To Do?
Log in to the CCN account created when you registered for the RBC GranFondo Whistler. You'll need the email address used to register for the event. If you've forgotten your password, you can opt to have it emailed to you.
Select "My Registrations" in the right hand column.
You'll see 4 tabs: click on the "Team" tab to create a new team or invite others to join your team.
To watch a video for step by step instructions on how to invite someone to use your pre-paid team registration, click here.
To watch a video on step by step instructions on what to do with an invitation to join a team and register, click here:
You can confirm your registration by searching your name, email or team on the Confirm Your Registration page at http://reg.ccnbikes.com/event/2200/confirm-registration
The designated staging area is for riders who have held a valid UCI road cycling licence in Category 1-4 or Masters in the past five years (since 2008). Approval requires the following steps:
- During online registration, answer “Yes” to the question, “Have you ever held a UCI licence?”
- Bring your UCI Category 1-4 or Masters road cycling licence to the Welcome GranFesta to receive event ID to grant you entry to this designated staging area.
No. Only riders who can show a UCI road cycling licence (Category 1-4) will be granted access to this designated staging area.
No refunds are available for any reason. You can sell or give your RBC GranFondo Whistler registration to another person for a $50 transfer fee. All transfers can be processed on line by logging in with your username and password emailed to you in your confirmation. Transfers are only complete when the transferee has completed the registration process. To transfer, follow the instructions in your confirmation email.
Deadline for all individual transfers is August 18th. Under no circumstances will individual transfers be permitted after the deadline. In addition, there will be no transfers during the Welcome GranFesta as the transfer deadline has passed.
Yes, we will transport one piece of personal luggage for all registered riders to the finish line. Please pack all of your belongings in a bag and drop it off at the Welcome GranFesta. Please check back in the future for more details regarding bag check.
Yes, RBC Granfondo Whistler will be offering both a shuttle service and a bike transportation from Whistler to Vancouver on Sunday, September 9th, 2012.
Transportation for your bike only back to the Vancouver is $30 (plus service fee and tax). Bikes will be loaded at the finish area on event day until 4:00pm Saturday, September 8 then they will be transported to Vancouver and ready for pick up at Vancouver Convention Centre East at Canada Place, 999 Canada Place between 10:00am and 5:00pm on Sunday, September 9, 2012.
Charter bus transportation for passengers only from Whistler to Vancouver on Sunday, September 9, 2012 is $40 (plus service fee and tax). Pick up from one of our preferred hotel partners listed and drop-off in downtown Vancouver at the Vancouver Convention Centre East (under the sails at Canada Place), 999 Canada Place.
Transportation options can be purchased at our store.
Yes, RBC Granfondo Whistler will be offering a passenger and bike shuttle service from Whistler to Vancouver on Friday, September 7, 2012 at 5:00pm.
Transportation for yourself and your bike is $70 (plus service fee and tax). Pickup location is at the Whistler Bus loop (taxi loop). Drop off location is the Welcome GranFesta, Vancouver Convention Centre East at approximately 7:00pm.
Transportation options can be purchased at our store.
No - participants must come to the Welcome GranFesta and pick up their own packages. All riders will be asked for photo ID and to sign a waiver form as well.
Spectators are not permitted on the course and there are no safe places for spectators to pull over to the side of the road to watch. We recommend all spectators cheer riders at the Medio Start in Squamish, or better yet, meet them at the finish line in Whistler.
Please check back 2 weeks out of the event for more details regarding spectator information.
Riders 18 and under must have a permission form signed by a parent and/or legal guardian in order to participate. The form, which will be mailed out weeks prior to the event, must be signed and brought to the Welcome GranFesta on either Thursday, September 6, or Friday, September 7, 2012.
Yes, absolutely! Riders can switch between categories at no charge. Please contact Rider Relations and we’ll make that happen for you. Email us at: info(at)rbcgranfondowhistler.com.
We recommend a well-maintained road bike for this journey. One that has been looked over by a bike mechanic recently and that you are comfortable with riding. Make sure that your gearing is suitable for riding the hills. Some riders may be tempted to ride their mountain bike on this journey. It can be done, but it's a harder challenge. The use of aerobars is not recommended for the RBC GranFondo Whistler and is, in fact, strongly discouraged. Please see Ride Rules for further details.
Some riders may want to use a Tandem bike - these bikes are deemed a “non-standard” bike. Riders wishing to use a non-standard bike must apply for permission by requesting and completing the Non-Standard Bicycle Application Form (email us for a copy). Only riders that submit the Application form and are approved by GranFondo Canada are permitted to ride a Tandem bike in the event. Please note, both riders must be registered and each have their own event wristband. Riders who do not have a wristband will be asked to leave the event.
Yes. We have a number of ways mechanical support is available throughout the event and for just a flat in need of a tube, we've got Ride Marshals on course that will have a tube or two to help out.
Riders are expected to be prepared on course with at least an intertube and pump. But in the event of mechanical problems assistance will be available at the start, the Rest Stops, and the finish. Mechanical stations will be equipped to deal with major repairs and roving mechanics with facilities to fix flats and minor repairs or adjustments. If you're not comfortable changing a tire, head on down to your local bicycle dealer and they will gladly show you how it's done.
Emergency Vehicles ALWAYS have the right of way. If a rider encounters an emergency vehicle, the rider is to give way to the emergency vehicle by pulling over, stopping and dismounting.
The GranFondo is a distance of 122 km with an elevation gain of 1700 metres. The Medio is a lighter version of 55 km from Squamish to Whistler.
The first male overall and the first female overall finishers will be recognized and celebrated at the finish, but there will not be cash prizes.
Each of the winning Male, Female and Mixed teams in the GranFondo category will receive a $1000 Gift Certificate to Gotham Steakhouse & Cocktail Bar, as well as nince Crossover Backpacks from Thule, the ultimate duffel bag for a team of gear heads.
Volunteering is a great way to be part of the experience without climbing the mountain. We'll need about 700 volunteers to make this a spectacular ride. Register as a volunteer on the website and review the roles available.
When you purchased your multiple registrations your confirmation included a link to forward to another rider. The link is an invitation to join you on a "team". (When you buy multiple entries it makes a team). They need to follow this link in order to complete the registration.
Click here to watch a video for step by step instructions on how to invite someone to use your pre-paid team registration.
Click here to watch a video on step by step instructions on what to do with an invitation to join a team and register.
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