Frequently Asked Questions


The Transfer Entry Policy allows you to transfer your RBC GranFondo Whistler registration to another rider for a $50 transfer fee. Deadline for all transfers is August 25, 2013 at 11:59pm (PST). Absolutely no transfers are permitted after that deadline. 

A position on a team is not included in the transfer (i.e. if you are receiving a transferred entry and want to be on a team, you must contact the team captain to add you to the team). Upgrade items purchased in the online store such as jerseys are not included in the transfer. To arrange pickup of such items, please contact

If you have technical issues or the transfer is not completed, you must contact Athlete Relations at before the deadline of August 25, 2013 at 11:59pm (PST).

How to Transfer:

  • To transfer your RBC GranFondo Whistler entry to another person, you need to login to the account that was created for you on (a password email was sent to you from CCN during your initial registration. If you do not know your sign in details then click the forgot password link and the details will be emailed to you)
  • Once logged in, you click on “My Registrations” then click the “Transactions” tab. You will see your entry and click the option “Transfer Entry”
  • Enter the name and email of the new rider you wish to transfer the entry to. Then pay the transfer fee which has been set to $50 + tax and processing. Both the transferee and the recipient will receive an email from CCN with a unique transfer link. The recipient must follow the link in the email to complete the transfer into their name.

Click here for an informational video on how to transfer your entry.

Please note, payment for transfers and entry fees in these cases are the responsibility of the two individuals. RBC GranFondo Whistler accepts no responsibility of loss of payment.

Team Management

Riders can now manage their own teams. That includes creating a new team, changing your name, sending invites out to others to join you, and at any time, see a list of team members. 

A position on a team is not included in the transfer (i.e. if you are receiving a transferred entry and want to be on a team, you must contact the team captain to add you to the team).


Log in to the CCN account created when you registered for the RBC GranFondo Whistler. You'll need the email address used to register for the event. If you've forgotten your password, you can opt to have it emailed to you.

Select "My Registrations" in the right hand column.

You'll see 4 tabs: click on the "Team" tab to create a new team or invite others to join your team.

Watch a video for step-by-step instructions on how to invite someone to use your pre-paid team registration.

Watch a video for step-by-step instructions on what to do with an invitation to join a team and register.


Confirming who’s registered on your team can be done on the Registration Confirmation Page.

Deadline for team changes is August 25, 2013 at 11:59pm (PST). Absolutely no team changes can be made after that date.

You can confirm your registration by searching your name, email or team on the Confirm Your Registration page at

The designated staging area is for riders who have held a valid UCI road cycling licence in Category 1-4 or Masters in the past five years (since 2009). Approval requires the following steps:

  1. During online registration, answer “Yes” to the question, “Have you ever held a UCI licence?”
  2. Also during online registration, answer “Yes” to the question, “If yes - do you want to start in the designated corral for licensed riders?”
  3. Bring your UCI Category 1-4 or Masters road cycling licence to the Welcome GranFesta to receive event ID to grant you entry to this designated staging area.

No. Only riders who can show a UCI road cycling licence (Category 1-4) will be granted access to this designated staging area.


No refunds are available for any reason, medical or otherwise. However, we do recognize that unforeseen events may occur. We have created the Transfer Entry Policy and Deferral Guarantee Policy to help riders who become unable to ride with us.

Please see the Refund Policy page for more details.

Deferral Guarantee Policy

Participants registered before March 15, 2013 at 11:59pm (PST) are granted the opportunity to defer their 2013 entry to the following year (2014 RBC GranFondo Whistler) in the event of an injury or scheduling conflict.

It is important to note that this policy is only in effect until April 15, 2013 at 11:59pm (PST) as all deferrals must be made before that date.

The cost for deferring an entry is $50 + tax and processing fee. Contact Athlete Relations at for details.

Yes, we will transport one piece of personal luggage for all registered riders to the finish line. Please pack all of your belongings in a bag and drop it off at the Welcome GranFesta. Please check back in the future for more details regarding bag check.

Yes, we will be offering both passenger and bike transportation by bus from Whistler to Vancouver on Sunday, September 8th.

Please visit the store for more information.

Yes, we will be offering passenger and bike transportation from Whistler to Vancouver on Friday, September 6, 2013.

Visit the store for more information.

No - participants must come to the Welcome GranFesta and pick up their own packages. All riders will be asked for photo ID and to sign a waiver form as well.

Spectators are not permitted on the course and there are no safe places for spectators to pull over to the side of the road to watch. We recommend all spectators cheer riders at the Medio Start in Squamish, or better yet, meet them at the finish line in Whistler.

Please check back  2 weeks out of the event  for more details regarding spectator information.

Riders 18 and under must have a permission form signed by a parent and/or legal guardian in order to participate. A "Minor Participation Form" should be completed by their parents or legal guardian to authorize participation - contact to request a copy.

Yes, absolutely! Riders can switch between categories at no charge. Please contact Rider Relations and we’ll make that happen for you. Email us at: info(at)

We recommend a well-maintained road bike for this journey. One that has been looked over by a bike mechanic recently and that you are comfortable with riding. Make sure that your gearing is suitable for riding the hills. Some riders may be tempted to ride their mountain bike on this journey. It can be done, but it's a harder challenge. The use of aerobars is not recommended for the RBC GranFondo Whistler and is, in fact, strongly discouraged. Please see Ride Rules for further details.

Some riders may want to use a Tandem bike - these bikes are deemed a “non-standard” bike. Riders wishing to use a non-standard bike must apply for permission by requesting and completing the Non-Standard Bicycle Application Form (email us for a copy). Only riders that submit the Application form and are approved by GranFondo Canada are permitted to ride a Tandem bike in the event. Please note, both riders must be registered and each have their own event wristband. Riders who do not have a wristband will be asked to leave the event.

Yes. We have a number of ways mechanical support is available throughout the event and for just a flat in need of a tube, we've got Ride Marshals  on course that will have a tube or two to help out. 

Riders are expected to be prepared on course with at least an intertube and pump. But in the event of mechanical problems assistance will be available at the start, the Rest Stops, and the finish. Mechanical stations will be equipped to fix flats and minor repairs or adjustments. If you're not comfortable changing a tire, head on down to your local bicycle dealer and they will gladly show you how it's done.

Emergency Vehicles ALWAYS have the right of way. If a rider encounters an emergency vehicle, the rider is to give way to the emergency vehicle by pulling over, stopping and dismounting.

The GranFondo is a distance of 122 km with an elevation gain of 1700 metres. The Medio is a lighter version of 55 km from Squamish to Whistler.

Each of the winning Male, Female and Mixed teams in the GranFondo category will receive a $1000 Gift Certificate to Gotham Steakhouse & Cocktail Bar, as well as nince Crossover Backpacks from Thule, the ultimate duffel bag for a team of gear heads.

Volunteering is a great way to be part of the experience without climbing the mountain. We'll need about 700 volunteers to make this a spectacular ride. Register as a volunteer on the website and review the roles available.

When you purchased your multiple registrations your confirmation included a link to forward to another rider. The link is an invitation to join you on a "team". (When you buy multiple entries it makes a team). They need to follow this link in order to complete the registration.

Click here to watch a video for step by step instructions on how to invite someone to use your pre-paid team registration.

Click here to watch a video on step by step instructions on what to do with an invitation to join a team and register.