Refund Policy

REFUNDS

No refunds are available for any reason, medical or otherwise. However, we do recognize that unforeseen events may occur. We have created the Transfer Entry Policy and Deferral Guarantee Policy to help riders who become unable to ride with us.

Transfer Entry Policy

The Transfer Entry Policy allows you to transfer your RBC GranFondo Whistler registration to another rider for a $50 transfer fee. Deadline for all transfers is August 25, 2013 at 11:59pm (PST). Absolutely no transfers will be permitted after that deadline. 

A position on a team is not included in the transfer (i.e. if you are receiving a transferred entry and want to be on a team, you must contact the team captain to add you to the team). Upgrade items purchased in the online store such as jerseys are not included in the transfer. To arrange pickup of such items, please contact info@rbcgranfondowhistler.com. If you have technical issues or the transfer is not completed, you must contact Athlete Relations at info@rbcgranfondowhistler.com before the deadline of August 25, 2013 at 11:59pm (PST).

How to Transfer:

  • To transfer your RBC GranFondo Whistler entry to another person, you need to login to the account that was created for you on www.ccnbikes.com (a password email was sent to you from CCN during your initial registration. If you do not know your sign in details then click the forgot password link and the details will be emailed to you)
  • Once logged in, you click on “My Registrations” then click the “Transactions” tab. You will see your entry and click the option “Transfer Entry”
  • Enter the name and email of the new rider you wish to transfer the entry to. Then pay the transfer fee which has been set to $50 + tax and processing. Both the transferee and the recipient will receive an email from CCN with a unique transfer link. The recipient must follow the link in the email to complete the transfer into their name.

Click here for an informational video on how to transfer your entry.

Please note, payment for transfers and entry fees in these cases are the responsibility of the two individuals. The RBC GranFondo Whistler accepts no responsibility of loss of payment.

Deferral Guarantee Policy

New this year is the Deferral Guarantee Policy. Participants registered before March 15, 2013 at 11:59pm (PST) are granted the opportunity to defer their 2013 entry to the following year (2014 RBC GranFondo Whistler) in the event of an injury or scheduling conflict. It is important to note that this policy is only in effect until April 15, 2013 at 11:59pm (PST) as all deferrals must be made before that date.

The cost for deferring an entry is $50 + tax and processing fee. Contact Athlete Relations at info@rbcgranfondowhistler.com for details.